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Get answers to common questions about Video Consultation.
After booking, reply to your confirmation email stating your preferred platform (Zoom, Google Meet or Instagram). We will email the selected meeting link timed for your appointment and include joining instructions and preparation tips.
Yes. The consultation fee is deducted from your total when you book a qualifying in-clinic treatment within the agreed timeframe. We will confirm credit details during your video call and include the deduction on your final invoice.
Most video consultations run between twenty and thirty minutes, allowing time for skin review, medical history and personalised treatment planning. If your concerns are more complex we can extend the session and will confirm length when scheduling.
Yes. Remove makeup and have clean, dry skin for clear assessment. Find good natural light, a quiet private space, and any recent photos or skincare products to show. Reply to your confirmation email to select your preferred video platform.
Yes. We use standard secure meeting links (Zoom, Google Meet or Instagram) and send private links to your email. Consultations are confidential; we will not record without your consent and follow privacy practices to protect your information.
If you need to reschedule or cancel, reply to your booking confirmation email or contact us within our cancellation window. We will accommodate changes and discuss fee crediting toward treatment. Late cancellations may follow our standard policy.
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Explore our latest insights and guides on Video Consultation.
Published On: August 7, 2026

